Last month, QNET showcased its knowledge of cutting-edge technology and new cloud, mobile and social CRM solutions at the Asia Pacific Customer Service Consortium’s 2013 Leadership Summit held in Hong Kong.
The APCSC Leadership Summit provides an international platform for industry leaders and experts to share valuable insights about achieving excellence in customer service and customer relationship management (CRM).
QNET was represented by social media whiz, Rita Suttarno and research and development expert, Sinamar Reyes. The Company once again featured alongside the best companies in the Asia Pacific region with its current customer service and technology application practices. Sinamar and Rita shared the stage where they spoke about QNET’s experiences with utilising the cloud; the value of mobile and social media to CRM; and what QNET has in store for its tech-savvy, social, mobile and ‘always-connected’ customers in the future.
The event also featured an interactive panel discussion where speakers were invited back to the stage to answer participants’ questions. The panel enabled discussion on current social media challenges, the type of training they give their customer service teams, how they manage and integrate content and how they re-purpose content across different social media channels for the benefits of customers and to achieve business goals.