FAQ: More Questions about Your AirPure Air Purifier Answered

 

Do you have unanswered questions about the AirPure Air Purifier exclusively from QNET? Further to our earlier FAQ, here is a follow-up with new important questions about the AirPure and air purifiers in general.

BEFORE YOU BUY

Why do I need to purchase an air purifier?

Indoor air quality is a growing concern as modern homes are built to be airtight for energy efficiency. When ventilation is restricted, indoor air quality deteriorates. Bad air can trigger coughing, nasal and chest congestion, sore throat, watery or itchy eyes, shortness of breath and asthma attacks. 

What does AirPure Air Purifier remove from the air?

It purifies and energies the air in 4 stages:

Stage 1: The Hybrid Prefilter consists of two layers. The first layer is coated with SilverSan® powder to effectively remove large dust particles and kills bacteria in the air. The second layer is electrostatically charged Hybrid Prefilter that will reduce common volatile organic compounds (VOCs), eliminate airborne bacteria and trap dust pollutants.

Stage 2: The HPP™ filter, filters out viruses, bacteria, fine dust, pollen, dust mite excretions, mould and fungi from the air.

Stage 3: The Activated Carbon Filter absorbs airborne gases and unpleasant odours

Stage 4: The exclusive Amezcua Air Filter energises and harmonises the air. 

What filters come with the AirPure Air Purifier?

The AirPure Air Purifier comes with superior filtration system that filters pollutants with four filters:

1. Hybrid Prefilter
2. HPP™ Filter
3. Activated Carbon Filter
4. Amezcua Air Filter 

Stage 1: The Hybrid Prefilter consists of two layers. The first layer is coated with SilverSan® powder to effectively remove large dust particles and kills bacteria in the air. The second layer is electrostatically charged Hybrid Prefilter that will reduce common volatile organic compounds (VOCs), eliminate airborne bacteria and trap dust pollutants.

Stage 2: The HPP™ filter, filters out viruses, bacteria, fine dust, pollen, dust mite excretions, mould and fungi from the air.

Stage 3: The Activated Carbon Filter absorbs airborne gases and unpleasant odours

Stage 4: The exclusive Amezcua Air Filter energises and harmoninses the air.

USAGE

Can I use the AirPure Air Purifier in an air-conditioned room?

Yes you can.

Even though I have been using the AirPure Air Purifier I don’t see any improvement in the air quality. Why?

There are several possibilities:

• Please make sure the filters have been placed in the unit properly and in the right order: 1) Hybrid Prefilter, 2) HPP™ filter, 3) Activated carbon filter, 4) Amezcua air filter
• The room in which the AirPure Air Purifier is in is larger than 40sq meters, which is the maximum size at which the AirPure Air Purifier can operate effectively
• The nature of your room type – carpeted, lots of furniture etc
• The room is being used by smokers, hence the lifetime of the filter is affected
• The filters have reached the lifetime and therefore need to be replaced
• The HPP™ filter needs to be washed

How do I use the different speed levels?

• You can use any of the different speed levels based on your liking. For example, if you’re sleeping or working in an office, you can put at Speed 1 or 2.
• You can use Speed 3 to 5 when the room is full of dust or pollutants to clean the air faster, then drop down to a lower speed when the room atmosphere is back to normal.

TROUBLESHOOTING

AirPure Air Purifier cannot switch on.

• Please check if the charging adapter is fitted correctly. If charging adapter is faulty and is within the warranty period, please return to us for a new replacement.

AirPure Air Purifier automatically switches off, even though I have not set the 2, 4 or 8 hour timer.

• As long as it is within the warranty period, please return to us for a new replacement.

The Backdoor Cover cannot close.

• The AirPure Air Purifier Backdoor Cover is designed in such a way so ensure a complete air-tight lock without air leakage, when the unit is operating. The second function of this door is a safety feature whereby, if the backdoor cover is not closed properly, the unit will not operate.

How do I clean the HPP™ Filter?

• Switch off the AirPure Air Purifier, open the Backdoor Cover, and remove the HPP™ Filter.
• Use water and very light detergent to flush the HPP™ Filter to clear impurities that have build up by the trapped pollutants.
• Then dry the HPP™ Filter completely either with any air blower or dry in sun for a few hours. Please make sure that it is completely dry before replacing into the AirPure Air Purifier and operating again.
• Constant cleaning of the HPP™ Filter will also maintain the air cleaning efficiency. If you use the AirPure Air Purifier in areas of high air pollutants, you may want to clean the HPP™ Filter more frequently than the recommended 2 months interval.

CLEANING AND MAINTENANCE

Which filter(s) do I have to replace?

Out of the four filters, the Amezcua Air Filter, Hybrid Prefilter and Activated Carbon Filter needs to be replaced after

Amezcua Air Filter – to replace every 24 months of usage.

Hybrid Prefilter & Activated Carbon Filter – to replace after every 6 months of usage.  If the AirPure Air Purifier is operated nonstop, you may need to replace every 3 months interval.

The flickering red light is a simple indication for an AirPure Air Purifier user to remember to change the Hybrid Prefilter & Activated Carbon Filter.  This red light will flicker around 2160 hours, which is about 6 months assuming you used the AirPure Air Purifier for 12 hours daily.

How can I switch off the flickering light?

After you have replaced the filters, press the D/T button for about 5 seconds until you see the flickering light goes off.  This causes the system to reset to operate another 2160 hours until next change of filters.

What is the replacement period of my filters?

In total there are four filters in the AirPure Air Purifier:

1. Hybrid Prefilter – 6 months
2. HPP™ filter – lifetime. Recommended to be washed with water and some light detergent every 2 months.
3. Activated Carbon filter – 6 months
4. Amezcua air filter – 24 months

How do I reset my unit?

To reset the red flickering light, this is what you have to do.

After replacing the Hybrid Prefilter & Activated Carbon Filter, switch on the AirPure Air Purifier.  Then hold down the D/T button (on the top of unit) for about 5 seconds until the red flickering light goes off.

This will reset your AirPure Air Purifier to operate normally and the red light will again flicker when it is about time to replace the filters.

*FAQs updated with latest information on 18th November 2015