QNET Global Support Centre is world class with world class technology
“Welcome to another great day at the QNET Global Support Centre. How can we help?”

 

Did you know that when you call or email QNET your Global Support Executive will automatically see your order details and the history of your query? This means we can swiftly understand your concern and respond quickly and precisely.

To make this happen, we recently upgraded our global systems to include Microsoft Dynamics, the industry-leading customer relationship management platform that allows us to speak with a common voice.

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So whether you speak to one person or half a dozen, all will understand your query and be able to help.

Last month, we also introduced a new Help Centre in your Virtual Office to give you direct access to our knowledgebase of information and solutions to common queries.

These are just some of the ways that QNET’s Information Technology infrastructure is truly world class.

But world class IT is not only about software and machines, it’s also about the people putting it to work.

Our Global Support team is spread all over the world and has a combined multi-lingual capacity covering 23 different languages.

IN 2012, QNET’s Global Support Centre was ranked the best small contact centre in the world and the best in the Asia Pacific region in 2012 and 2013 at the industry’s annual awards.

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