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QNET ANSWERS

Does QNET refund money? How to get refund from QNET?

At QNET, every product and service is created with the Independent Representatives or distributors in mind. However, our commitment to you goes above and beyond as can be seen in the robust QNET Returns and Refunds Policy. We aim to provide you with the opportunity, the products and the service that you love, but if you are not happy, here is a list of our policies, simplified.

Once we’re notified about the cancellation of your contract, you’ll get your QNET refund after a deduction of a reasonable administration fee charged by us and whatever fees your bank will charge you. The fees that will be deducted can vary depending on various factors including region, currencies, shipping and handling fees, and product(s) ordered.

In case of unpaid return delivery, a certain amount will be deducted from the total refund amount for product recovery. You will receive the refund amount as soon as administratively possible.

For more details, click here.

Who is responsible for resolving customer issues when there are problems, QNET or your IRs?

If any customer has a product or service-related grievance, QNET will take full responsibility for it. We have a multilingual…

How do I contact QNET?

You can reach out to our Award-winning Global Support Centre (GSC) which operates in 12 languages from 14 global hubs.

In which countries does QNET operate?

QNET maintains a network of offices and agencies across over 25 countries globally. These locations play a vital role in…

Where is the QNET headquarters located?

The QNET headquarters is in Hong Kong.

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