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How do you control the activities of your sales representatives? Are they all independent?

Once again, it’s important to remember that IRs are not employees of the company and cannot be called ‘sales representatives’. They are independent representatives, running their own business. As a company, QNET always ensures compliance with local laws and regulations.

When a customer decides to become an IR, he must sign and agree to a comprehensive Policies & Procedures document that provides the guidelines for conducting the business in an ethical manner. The company provides a wide variety of marketing collaterals such as magazines, newsletters, brochures, product profiles and videos to help the IR promote QNET’s products.

We conduct regular training programmes in different countries to educate IRs on QNET’s compensation plan, business model, products and, most importantly, the importance of ethical and professional marketing.

There are also ethical and professional guidelines, which all IRs have to adhere to without exception. If disciplinary or other issues arise, they are dealt with strictly. Disciplinary action can range from having to show cause to the complaints or charges levelled, leading to suspension and/or termination.

We also have a well-established Network Compliance Department (“NCD”) that is assigned to monitor network behaviour and ensure that IRs are conducting their business professionally and ethically. The NCD thoroughly investigates all complaints or claims against our IRs, and appropriate action is taken based on the findings of such investigations.

Who is responsible for resolving customer issues when there are problems, QNET or your IRs?

If any customer has a product or service-related grievance, QNET will take full responsibility for it. We have a multilingual…

How do I contact QNET?

You can reach out to our Award-winning Global Support Centre (GSC) which operates in 12 languages from 14 global hubs.

In which countries does QNET operate?

QNET maintains a network of offices and agencies across over 25 countries globally. These locations play a vital role in…

Where is the QNET headquarters located?

The QNET headquarters is in Hong Kong.

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