Once again, it’s important to remember that IRs are not employees of the company and cannot be called ‘sales representatives’. They are independent representatives, running their own business. As a company, QNET always ensures compliance with local laws and regulations.
When a customer decides to become an IR, he must sign and agree to a comprehensive Policies & Procedures document that provides the guidelines for conducting the business in an ethical manner. The company provides a wide variety of marketing collaterals such as magazines, newsletters, brochures, product profiles and videos to help the IR promote QNET’s products.
We conduct regular training programmes in different countries to educate IRs on QNET’s compensation plan, business model, products and, most importantly, the importance of ethical and professional marketing.
There are also ethical and professional guidelines, which all IRs have to adhere to without exception. If disciplinary or other issues arise, they are dealt with strictly. Disciplinary action can range from having to show cause to the complaints or charges levelled, leading to suspension and/or termination.
We also have a well-established Network Compliance Department (“NCD”) that is assigned to monitor network behaviour and ensure that IRs are conducting their business professionally and ethically. The NCD thoroughly investigates all complaints or claims against our IRs, and appropriate action is taken based on the findings of such investigations.