What does QNET do to prevent mis-selling and misrepresentation?

QNET has a strong code of ethics for IRs to model their behaviour on. We also have a dedicated training program titled QNET Pro that focusses on teaching IRs the basics of the QNET business, the Do’s and Don’ts, building a sustainable business through ethical practices and being a professional business leader.

At QNET, we pursue a zero-tolerance policy for any misrepresentation or unethical practices of Independent Representatives (IRs) promoting the business. Genuine complaints are dealt with firmly. In fact, over a period of last 5 years, the company has terminated over 750 IRs who have been found to be in violation of our policies and procedures. We have a well-established redressal system for addressing any IR / customer complaints including misrepresentations by the IRs. There is a dedicated network compliance department that monitors the network of Independent Representatives.

However, we can only take action if the complaint or grievance is brought to the company’s attention. We have a very clear 30-day refund policy. If a person has been fraudulently made to purchase a product and registered as a distributor, without realising what they were getting into, they can cancel their order and terminate their contract with us within the 30-day period, and give us the details of the person who misled them. We will refund the person and take necessary action against the person who misrepresented.

Who is responsible for resolving customer issues when there are problems, QNET or your IRs?

If any customer has a product or service-related grievance, QNET will take full responsibility for it. We have a multilingual…

How do I contact QNET?

You can reach out to our Award-winning Global Support Centre (GSC) which operates in 12 languages from 14 global hubs.

In which countries does QNET operate?

QNET maintains a network of offices and agencies across over 25 countries globally. These locations play a vital role in…

Where is the QNET headquarters located?

The QNET headquarters is in Hong Kong.

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