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QNET ANSWERS

How do I do eKYC?

Completing the eKYC (electronic Know Your Customer) process with QNET is a straightforward task that only takes a few minutes. To begin, make sure you have a valid ID, such as a national ID, passport, or driver’s license, in the same name used during your registration with QNET. Next, access the eKYC menu through your Virtual Office on the web or the QNET Mobile App on your phone or device. From there, select the eKYC option and follow the steps: take a clear selfie and a photo of your valid ID. Submit these documents, and the system will quickly verify their authenticity and cross-check the information against your QNET registration details. This process usually takes less than a minute, and upon completion, you’ll see a “KYC VERIFIED” badge on your account when logging into the Virtual Office or Mobile App. For more information on the eKYC process, click here.

Who is responsible for resolving customer issues when there are problems, QNET or your IRs?

If any customer has a product or service-related grievance, QNET will take full responsibility for it. We have a multilingual…

How do I contact QNET?

You can reach out to our Award-winning Global Support Centre (GSC) which operates in 12 languages from 14 global hubs.

In which countries does QNET operate?

QNET maintains a network of offices and agencies across over 25 countries globally. These locations play a vital role in…

Where is the QNET headquarters located?

The QNET headquarters is in Hong Kong.

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